REPLACEMENT DOWNLOAD

Need another copy?

Tell us what happened. Neptune will review your request and reply by email.

Request another download

Reply email address (required)

Where should Neptune reply? This can be different from your account email. Make sure you can open this inbox.

Account email (optional)Order or collection reference (required)

We’ll verify your purchase and its original file access before arranging another download. If you cannot find a reference, use the general support form.

Why do you need another download?Additional details (optional)0 / 4000 characters

Your message and chosen reply email will be saved in Neptune’s support inbox.

We’ll reply by email.

Send your request through this form.
Neptune reviews the details.
Receive a reply at the email you provided.
Still need help? Reply to that email.

Neptune is run by one person. Typical response time after launch: 1–72 hours.

Replacement downloads require review and approval. Submitting a request does not automatically unlock another download.

← Support